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Job Details

 

2nd Line Service Analyst - Bury St. Edwards/Manchester (Permanent)
Location: Bury St Edmunds Country: UK Rate: £31k - £35k per annum
 

Working as part of a UK based IT infrastructure, security and operations team supporting the business's internal and External IT requirements.

The role will predominantly support staff with day to day and projects.

Client Details

A Japanese Holdings company that produces food products based in London.

Description

  • Provide primary point of contact between staff and the ICT Services team and 3rd party specialist partners
  • Carry out support in the following areas of technology: Azure, M365, MDM, Desktop PCs, laptops, phones, tablets, software, applications, security, reporting
  • Good knowledge of CA, Intune, MFA and other Microsoft technologies including server and OS
  • Ensure incidents raised are correctly logged, communicated and managed through to conclusion using organizations helpdesk software
  • Provide solutions to staff when working with existing software like M365, Teams and others
  • Work within ITSM (incidents, events, problems, changes, assets, etc.), using ITIL framework
  • Escalate unresolved incidents to relevant ICT support teams or external suppliers when necessary
  • Contribute to the development of documented solutions and maintenance for the user base.
  • Conduct IT Training for Staff on how to use systems or equipment
  • Manage Continuous Service Improvement, Risk register, and keep documentation up to date

Profile

  • Customer Service mind set.
  • Key knowledge of Azure and M365 both in support, security and enhancements.
  • Good knowledge of Windows 11, Server (Cloud and on-prem), MS Office suite of products, as well as general Internet browsers.
  • Experience of network connectivity, WIFI connections, and security (device and environment).
  • Experience with building, configuring and troubleshooting builds, MDM, Laptops/PC, Mobile phones, tablets, and printers.
  • Experience with effective Troubleshooting and delivering solutions.
  • Managed or worked on major incidents or critical applications
  • Experience in proving both onsite and remote support.

Job Offer

  • Competitive salary
  • Hybrid Working
  • Fantastic benefits package
  • 5% performance based bonus


Posted Date: 01 Nov 2024 Reference: JS-JN -102024-6559826 Employment Agency: Michael Page Technology Contact: Sofia Menti
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