Global IT Solutions Company require a suitably experienced 2nd Line Desktop Support Engineer to be based upon their client site near Chester.

This role is based on-site near Chester Monday to Friday.

Hours: 8:30am - 5pm Monday - Thursday/8:30am - 4:30pm on Friday

IT Desktop Support Engineer - 2nd Line Support

Contract Length: 3 months - 6 months

Day Rate: £250.00 Day Rate - Inside IR35

Key Skills & Experience:

Windows 10

Windows server 2016/2022

RDS

MS Office & o365

SharePoint

OneDrive,

Dell laptops, wyse thin terminals (rds desktop), autodesk

Provide remote support to internal users based across England and Wales

General 2nd line desktop and network support

Some first line support from time to time - cover for helpdesk staff absence

Laptop hardware & peripheral diagnostic/support

Laptop operating system

Application support (off the shelf packages and in-house developed applications) - but not application training, only operational support

Portable devices - mobile and ipad running o365 and other MDM managed applications

Remote laptop VPN support - potential Internet connection, VPN client, user logon/mfa issues

Support on-site users, Internet connection, wyse terminal, rds server based desktop, printing etc