Network Operations Engineer

I'm currently recruiting for a worldwide humanitarian organisation that is looking for several Network Operations Engineer to join their team. You'll ensure their teams, volunteers, supporters, and service users enjoy a consistent, positive connection, whether working from home, an international office, or a UK site. Beyond maintenance, you'll leverage technology to drive future growth, reduce costs, and elevate user experience, resilience, and security.

In this dynamic position, you won't just adapt to change - you'll drive it. Your innovative solutions will empower them to navigate challenges, ensuring their mission remains at the forefront. This is not just a job; it's an opportunity to shape the future of how we make a difference. If you're passionate about technology, we invite you to be a driving force in our transformative journey.

Wondering about a day in the life of a Network Operations Engineer? You'll:

• Build, configure, and administer network devices, services, and components, ensuring they meet business needs and performance targets.
• Help modernise how we securely access services, re-thinking the role of the corporate network and reliance upon MPLS.
• Reflecting and identifying areas for improvement, such as updating runbooks, enhancing monitoring, or analysing patterns of issues to optimise service delivery and management.
• Apply technical expertise to support program delivery and perform maintenance tasks aligned with industry best practices and security standards.
• Perform technical support activities and routine maintenance tasks, adhering to modern device management principles and organizational best practices.

What Does It Take to Be a Successful Platforms Operations Engineer?

• Stay updated on networking best practices, including Software Defined Wide Area Network (SD-WAN), Secure Access Service Edge (SASE) and Zero-Trust networking, and cloud services.
• Possess strong product knowledge of Cisco and Meraki network devices and services, covering Firewalls, Routers, and Switches.
• Have experience providing remote support for a diverse estate of 200+ sites, including multi-seat call/contact centres, ensuring the continuous availability of critical services like our national support line.
• Demonstrate expertise in hardening systems in line with accepted best practices (CISecurity benchmarks and Microsoft Security Score) to obtain assurance.
• Ideally, hold one or more relevant Cisco qualifications/certifications at Cisco Certified Network Associate (CCNA) Level or higher.

In return for your dedication and expertise, what will you get?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.