2nd Line Support Engineer - Brixworth, Northamptonshire - Permanent

Salary up to 32,000 Dependent on experience + Company Benefits + Fantastic team and working environment!

Lucid Connect have an exciting new opportunity to join a market leading IT solutions provider covering enterprise clients across the EMEA region.

Due to ongoing promotions and team expansion, a 2nd Line position has arisen to join a truly fantastic team that provides the highest level of support to provide support and be involved in upgrade projects for a growing customer base.

This is a VIP (and very cool!) customer site, working on behalf of a Managed Service Provider who support their Client with any and all IT requirements they require to enhance their technical capabilities and support daily operations.

We are looking for a candidate that has excellent technical and interpersonal skills with experience working for a IT solutions provider previously in a 2nd Line Support Engineer role supporting external customers.

Requirements:

• At least 24 months previous IT support experience in a 2nd Line capacity

• Proven knowledge of Microsoft based server operating systems with emphasis on Windows server 2012/2016/2019 administration.

• Experienced troubleshooting Microsoft Applications, Active Directory, Office 365, Group Policy etc

• Ability to install and configure hardware, software and operating systems

• Proficient in basic TCP/IP switching and network administration, DHCP/DNS

• Ability to troubleshoot and solve technical problems independently.

• Good understanding of PC hardware set-up and configuration

• A Driving Licence is Essential & a DBS Check will be required

Qualifications:

The following certifications are desirable but not necessarily essential.

• Microsoft Professional Certifications
• ITIL Foundation