You'll have the following responsibilities
* Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
* Manage and recommend on the technical direction and helps determine the optimum solution design for customers.
* Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
* Drive the improvement of design and delivery capabilities for end-to-end technical solutions.
* Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables.
* Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
* Undertake customer migration planning and implementation.
* Coordinate impact assessments and design documentation updates.
* Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
* Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
* Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
* Mentor other customer solution designers, helping to improve the team's abilities by acting as a technical resource.
* Champion, continuously develop and share with team knowledge on emerging trends and changes in customer solution design.

You'll have the following skills & experience
* Hold UKSV Developed Vetting clearance.
* Comprehensive knowledge and experience of on premise and cloud unified communication technology architecture disciplines:
o Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP)
o Video conferencing
o Enterprise mobility (4-5G, EMM, MDM)
o PaaS, SaaS Unified and telecommunications solutions
* Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (ie, Cisco, Juniper, Ericsson, Nokia, F5 and Palo Alto).
* Comprehensive knowledge and hands on experience in designing, configuring, testing, and commissioning complex unified communication technologies.
* Preferably have the following professional training and/or accreditations
o Cisco technologies (CCNP Collaboration)
o Ribbon technologies (SBC-ISP)
o Blackberry technologies (BSIP)
o VMware technologies (VCP-EUC)
* and any one of these:
o Avaya technologies (ACIS)
o Atos technologies (STI)
o VMware technologies (VCTA)
o Any other industry COTS unified communication technologies
* Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed changed meets customer requirements.
* Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions.
* Experienced in communicating complex unified communication technologies to key stakeholders with varying technical knowledge

DV Clearance

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Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.