Service Design and Transition Manager
Clearance required: Active SC
Interview process: 2 stage
Location: Remote with occasional site visits in London
Sector: Public
End User: Client
IR35 Status: PAYE via Umbrella company only

We are heading up a recruitment drive on behalf of a leading IT consultancy that require a SC Cleared Service Design and Transition Manager to join their team on a major government project that is based remotely.

Job Description:
We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition.
SDTMs will design and document new services. They will ensure that service design principles and standards are Embedded into projects, and that comprehensive support arrangements are put in place.
SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
SDTMs will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
SDTMs will be part of the Home Offices Service Architecture practice and will contribute to the definition of standards and continual service improvement.

They will design and transition services that:
Support business needs.
Reuse existing service components.
Are proportionate and affordable.
Effectively span multiple suppliers, platforms, and support arrangements.

Skills and Experience
Experience of successful Service Design and Transition.
Experience in ITIL aligned Service Management.
Setting expectations and managing stakeholders, both internal and external.
Experience in onboarding third party suppliers.
Experience of Service Design and Transition in Medium to Large Organisations.

Qualifications:
The successful candidate will have an ITIL Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.