Tooling & Automation Specialist

Place of work: On-site - Sheffield - UK
Duration: Permanent
Hours of work: Monday - Friday (office hours)

About the Company and the Role:

Auxilion is an award-winning provider of IT support services, technologies, and consulting. We specialize in delivering bespoke solutions for both public and private organizations in the UK and Ireland.

The primary purpose of the role is to evaluate, enhance, develop and maintain our automation tools in line with our business needs and adhering to our key deliverables. You will be the first point of escalation contact within the department, and you will need to be able to handle everything from product questions to technical support to implement changes. You will act as technical project manager when it comes to client onboarding. This is a fast-paced environment, and you will need to be able to think on your feet and provide solutions quickly, within strict timeframes and adhering to our standards. If you are a people person who enjoys a challenge, this is the job for you!

Position Responsibilities:

• Design, development and maintenance of our tooling products, namely Sciencelogic.
• Researching and prototyping possible tooling capabilities within change control.
• Applying project management methodologies.
• Using development tools to manage the process, version control and quality.
• Contributing to training materials for new systems/tools.
• Monitoring and evaluating existing systems to ensure they are fit for our needs and maintaining as needed.
• Investigate, troubleshoot, and resolve problems.
• Implement solutions to meet our needs in supporting customers.
• Prepare technical documentation to describe architecture.
• Maintain knowledge of current software development trends and tools.
• Collaborate with other departments to ensure quality and efficiency.

Technical Competencies:

• Minimum 5 - years Test Manager and Defect Management experience.
• Science Logic/IT operations monitoring solutions.
• Knowledge of Prince 2 methodology.
• ISTQB Foundation (CTFL) certification.
• ServiceNow expertise.
• Knowledge of ITIL v3 Service Validation & Testing.
• Detailed knowledge of formal management methodologies, processes, and approaches.
• Good demonstrable negotiating and influencing skills to deal with sensitive customer issues and manage stakeholders.
• Ability to present to internal and external audiences.
• Demonstrable time and organisational skills (working with limited supervision), good leadership and coaching skills.
• Proven ability to work under pressure and to tight deadlines.

Business Competencies:

To succeed in this role, you'll need knowledge of utilising ITIL best practice as well as experience within an IT customer service environment.

You would be required to demonstrate the following:

• Strong Technical skills.
• Accountability and responsibility for your workload.
• Helpful and approachable attitude.
• Excellent time management skills.
• Ideally, you'll have had at least 5 years Technical Project Management experience

Our Company, Auxilion - About Us

Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.