Infrastructure Support Analyst/Infrastructure Analyst/Infrastructure Engineer

Join an experienced support team to provide an outstanding and responsive IT service to local and remote users. This is a varied role with exposure to all areas of the IT environment, including networking, infrastructure, and cloud computing.

Infrastructure Support Analyst/Infrastructure Analyst/Infrastructure Engineer Candidates must have excellent interpersonal and communication skills to work closely with the support and development teams as well as customers and stakeholders based in London and the US.

Job duties

Infrastructure Support Analyst/Infrastructure Analyst/Infrastructure Engineer duties:

• Troubleshoot and resolve technical incidents at a server configuration layer.
• Provision and resolve issues on cloud-hosted environments working with 3rd parties as required
• Plan and oversee Disaster Recovery/Business Continuity testing
• Perform and schedule system maintenance activities
• Schedule and monitor security and audit activities
• Update and maintain the company network
• Carry out internal product deployments
• Proactively identify and provide solutions to potential issues
• Carry out root cause investigation and problem analysis to prevent reoccurrence
• Ability to proactively own and coordinate resolving infrastructure issues, collaborating cross functionally to ensure solutions continue to meet business needs
• Update and maintain documents and procedures
• Update Service Desk system ensuring timely updates, escalation and resolution for tickets assigned
• Act as an escalation point from 1st and 2nd line support
• Facilitate knowledge transfer sessions within the team
• Assist with occasional helpdesk requests due to team absence/holiday

Infrastructure Support Analyst/Infrastructure Analyst/Infrastructure Engineer Required technical skills and experience:

• Windows Server administration 2016 onwards
• Windows 10-11 administration
• Cisco Firewalls, Switches and Router administration or equivalent VPN configuration and management (site-to-Site, remote access)
• VMware
• Active Directory and Group Policy management
• DNS and DHCP management
• Azure/365 administration
• InTune
• SCCM
• Experience with backup technologies and DR/BCP planning Email hygiene service management Vulnerability patching and management SolarWinds Awareness of Change Management and planning

Infrastructure Support Analyst/Infrastructure Analyst/Infrastructure Engineer