Amazon Connect Engineer
Title: Amazon Connect Engineer
Role Type: Permanent
Location: Glasgow/Telford, UK
Frequency: 3 day's work from office [mandatory]
Job Description:
Amazon Connect Engineer - Band 3
About the Role:
We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients. You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.
Responsibilities:
Technical Implementation: Develop, test, and deploy components of contact center solutions under the guidance of senior engineers and architects.
AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact center solution development.
Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.
CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
Problem Solving: Troubleshoot and resolve technical issues.
Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact center technologies.
Qualifications:
Basic understanding of cloud computing and contact center concepts.
Exposure to AWS services and architecture.
Strong problem-solving and analytical skills.
Attention to detail and ability to follow instructions.
Good communication and teamwork skills.
Preferred Qualifications:
Experience with Scripting languages (Python, JavaScript).
Experience with performance and load testing of Managed services