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Job Details

 

Delivery Lead-Technical (Contract)
Location: Dublin Country: Ireland Rate: EUR500-EUR550/day outside IR35
 

Trilogy International are seeking a Technical Delivery Manager on behalf of their Financial Services Client in Dublin.

  • 6 Month initial contract
  • Mostly remote-sporadic onsite visits may be required
  • €550 outside IR35
  • Experience in replacing Legacy IT systems required.
  • Formulate and implement a technology roadmap for Contact Centre transformation in alignment with organizational objectives.
  • Develop scalable and resilient contact centre solutions integrating telephony systems, CRM integrations, omnichannel platforms, and AI-driven automation.
  • Spearhead and facilitate the deployment of contact centre technologies, ensuring smooth integration with existing systems and minimal operational disruption.
  • Oversee vendor relationships, contracts, and SLAs to ensure the delivery of high-quality technology solutions.
  • Identify avenues for optimization, efficiency enhancement, and cost reduction through technology upgrades and process streamlining.
  • Foster collaboration with cross-functional teams, including operations, customer experience, IT, and analytics, to orchestrate a unified approach to technology-driven transformation.
  • High-level stakeholder management skills

Posted Date: 26 Apr 2024 Reference: JS Employment Business: Trilogy International Contact: Elaine McKeon
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