Applicants must be eligible to work in the specified location
*Hybrid, 3 days onsite, 2 days remote*
*CONTRACT TO HIRE, MUST WANT TO CONVERT TO FULL TIME*
A prestigious company is looking for a ServiceNow Service Management Contractor. This is a contract to hire, and you will be converted to a full time employee at the end of the contract. This company needs someone with five plus years of service request catalog within ServiceNow employee center unified portal.
Responsibilities:
- Review and streamline the existing Service Request catalog
- Develop and implement ServiceNow Employee Center utilizing the streamlined cataloog
- Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls
- Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls
- Coordinate and facilitate discussions and working sessions between SROs and Incident managers ensuring appropriate level of requirements gathering are understood, documented, and reviewed
- Consult with SROs to improve the Service Request Catalog/Service Portal/Employee Center
- Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes
- Develop, monitor, and report the agreed Key Performance Indicators corresponding to compliance with senior management
- Continually work towards making improvements to the processes and corresponding ITSM modules
Qualifications:
- Experience with ServiceNow (required)
- Experience with ServiceNow Employee Center Unified Portal (required)
- Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective platform that adheres to governance standards.
- Experience with Microsoft Office desktop tools (Project, Word, Excel)
- Experience with Atlassian tools (JIRA, Confluence)
- Familiarity various data interpretation techniques.
- Experience with Agile Methodologies and Concepts
- Familiarity with ITIL modules eg Incident, Problem, Change, Config, Release, Service Portal, Knowledgebase
- Ability to follow regulatory documentation procedures and requirements.
Chicago, Illinois, United States of America
6 months or longer
Open
Dillon Grooss
JSSERVICENOW SERVICE MANAGEMENT
10/24/2024 4:52:43 PM
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