Technical Program Manager

Salary: Open + Bonus

Location: Naperville, IL

Hybrid: 4 days onsite, 1 day remote

*We are unable to provide sponsorship for this role*

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred).
• 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration.
• PMP, or similar is a plus.
• Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration.
• Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles.
• Ability to manage complex, multi-phase projects in fast-paced environments.
• Experience in working with commerce platforms (eg, commerce tools, Adobe Commerce, Shopify).
• Familiarity with cloud platforms and DevOps practices.
• Experience managing cross-functional, geographically dispersed teams.
• Experience with Agile and Waterfall project management methodologies.

Responsibilities

• Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines.
• Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management.
• Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication.
• Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements.