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JobNet: Jobs for Technical People

 

Naples, Florida - USD Full Time Posted: Thursday, 14 March 2019
 
 
The Tier I Support Engineer will work directly with the Tier II and Tier III support engineers, using technical skills to address and complete tickets for our clients managed service clients, complete projects, and provide technical support to internal employees and upper management. Receive and resolve help desk tickets onsite and remotely relating to Windows and Windows server devices, backup servers, virtualization, email, printers, firewallAPnetworking equipment, specialty third-party software, and more Provide resolution for tickets in the ConnectWise ticketing system Prioritize and escalate tickets to a higher tier engineer when unable to find resolution in a timely fashion Participate in a daily technical huddle led every morning by the CTO Advise clients on new technologies and software that can better their day to day business Promote the best interests and goodwill of our client at all times Track time and expenses in ConnectWise throughout the day, and submit reports at the end of the week for approval-3-5 years of related work experience -Experience of Installing, upgrading, migrating and supporting Windows OS in enterprise environment -Experience configuring hardware, applications, network and VPN conn-3-5 years of related work experience -Experience of Installing, upgrading, migrating and supporting Windows OS in enterprise environment -Experience configuring hardware, applications, network and VPN connectivity Experience with - Setting up and troubleshooting Windows 7 PCs and Servers - Troubleshooting VoIP phone system hardware - Printer troubleshooting effectively

Naples, Florida, United States of America
IT
USD
Robert Half Technology
Robert Half Technology
JS6874_7B1009D0D2979648A01A536761CEB8B0/668593551
3/14/2019 5:16:08 PM

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