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Florida - USD Full Time Posted: Tuesday, 14 January 2020
 
 
The Holy Cross Hospital Guest Relations Department consists of associates who are representative of the first impressions made to our patients and customers entrusting their care with our organization. To support the of initiatives of Person-Centered Care and Living Our Values, it is imperative that these associates convey upon first impression interactions that support our Mission and Core Values, where we provide the utmost in patient care and customer service to all those we serve. It is the responsibility of these associates to provide superior service to members of our Holy Cross community in a professional and courteous manner. The Guest Relations Concierge position is a Per Diem Position and will require cross training in the PBX Department. Schedule: Varied
  • Flexibility and punctuality in scheduling inclusive of working varied shifts not excluding days, evening/nights, weekends and Holiday rotations in the PBX and/or Guest Relations departments.
  • High level of interpersonal skills via utilization of emotional intelligence for effective communication with patients, customers, staff, and prospective clients of the organization.
  • Receive and handle all incoming phone calls, providing accurate information to callers in line with HIPAA compliance; as well as relaying messages and transferring callers to appropriate personnel, patients, and/or visitors.
  • Ability to multi-task responding to multiple phone lines and greeting visitors entering the organization; as well as escorting new visitors guiding to various destinations in organization.
  • Handling of individuals presenting with complaints in a professional and courteous manner by navigating those customers through the appropriate channels to address their concerns, including but not limited to offering Guest Relations Management contact information, utilizing the chain of command to address situations of more urgent necessity, etc.
  • Computer and IT Savvy with easy adaptability to changes in software and/or functions of various operating systems
  • Maintaining Main Lobby conditions to assure aesthetics are in line with organization expectations
  • Utilization of PBX Attendant's Console with expectations of keeping system updated
  • Ability to oversee multiple alarm systems and employing protocols of alerting the organization to various codes that may occur.
  • Utilization of overhead paging system in accordance with noise reduction initiatives.
  • Effective communication with management keeping key personnel informed of pertinent information.
  • Personal hygiene and appearance maintained to reflect the expectations of Guest Relations associates interacting with various customers of the organization, inclusive of uniform requirements.
  • Participate in all mandatory education and competencies; as well as meetings or events where Guest Relations and PBX Associates' attendance is required.
  • Innovative mindset utilizing creative methods of addressing initiatives of cost containment procedures that benefit the organizations People-Centered 2020 strategic focus of effective stewardship.
  • Performs other duties as requested by management within job scope.
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Job Number:
Location: Ft. Lauderdale, FL
Organization Name: Holy Cross Hospital
Facility: HCHFL - Holy Cross Hospital
Employment Type: Part time
Shift: Day Shift
Hours: 0

Florida, United States of America
IT
USD
Trinity Health
Trinity Health
JS2365_349F927658E57FCFA75A812287B905AF/827767118
1/14/2020 9:24:56 AM

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