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Los Angeles, California - USD Full Time Posted: Monday, 2 December 2019

We're looking for an experienced Salesforce Administrator to lead installations of our managed package bundle into customer Salesforce environments. Appropriate candidates will have served as a Salesforce Admin, preferably for multiple organizations, including experience with Apex Class triggers. Project Management skills are vital to success in the role.

The implementation of this bundle is one critical part of the broader implementation efforts of our SaaS application; so, you'll be coordinating with the rest of the Implementation team on a persistent basis. The managed package bundle collects Salesforce data for use in a workforce management application, so proactive troubleshooting, rapid responsiveness, and comfort with Real Time data collection will all be beneficial.

Verint-Monet helps call centers optimize their operations, so knowledge of call centers and workforce management applications is highly desirable, but not required.

This is a Full time position for local candidates working from our corporate office in Los Angeles (Brentwood), CA. The position's regular working hours will be from 8am to 5pm, Monday through Friday, though schedule flexibility is possible.

Applicants must be authorized to work in the USA. Verint-Monet is an Equal Opportunity Employer.

Duties include, but aren't limited to, the following:

  • Become a subject matter expert on Verint-Monet solutions
  • Establish a trusted advisor relationship during each implementation
  • Lead customers through installations of the managed package bundle
  • Verify and troubleshoot persistent dataflow
  • Provide support in data validation
  • Communicate pertinent customer needs to other departments as necessary
  • Document each customer interaction and provide weekly status reports
  • Manage customer relationships across multiple business divisions throughout the implementation process: Salesforce Admins; end-users; and executives
  • Participate with customer success and support teams on projects focused on customer development and retention

The right candidate will possess many of the qualities detailed below; if that's not you, please apply to a different position that would be a better fit:

  • Prior experience as a Salesforce Admin (preferably across multiple organizations)
  • Knowledge of SaaS environments
  • A team player with excellent collaborative skills
  • Strong written and oral communication skills
  • Experience with Apex Triggers
  • Experience with APIs and other automated communication processes
  • A proactive, enthusiastic, and adept capacity for troubleshooting

A competitive compensation package is offered based on qualifications and successful completion of a background check.

About Verint-Monet:

From our West Los Angeles operations center, Verint-Monet provides call centers around the world with cloud-based Workforce Management Solutions. Our customers use our flexible, scalable, and affordable hosted solution to optimize their scheduling and agent management: maintaining service levels, delivering high-quality service, and controlling payroll costs.

Los Angeles, California, United States of America
Verint Monet
Verint Monet
12/2/2019 6:56:51 PM

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