Description:

Job Description

Client is seeking an experienced IT Systems Engineer to own solutions development, implementation, maintenance, and day to day operations surrounding our IDP systems and their integrations. This role will be heavily involved in both software and user life cycle management, developing, and enhancing our standards and operations in those areas. You will be responsible for planning, assessing and operationalizing the technical process improvements of key workflows related to our IDP system as well as assisting our technical leads with our ERP systems. Our ideal candidate will be excited to play an integral role during the Foundation's most rapid growth period transforming our business tools. This role will be a member of the Information Technology Services Team within the Finance and Administration Department.

You are responsible for:

Leading efforts in planning, engineering, implementing, and enhancing business functions such as onboarding/offboarding

Managing and enhancing the integrations between our IDP and ERP systems

Being the subject matter expert on user directories, account life cycle, authentication services and surrounding architecture

Understanding intended long-term organizational goals and identifying effective strategies/approaches that will scale as the technological infrastructure becomes more complex and new tools are introduced

Performing user life cycle management, automation, and application provisioning as required

Assist with mentoring and providing technical guidance to more junior staff members in IT.

Collaborating with security team to coordinate and operationalize IT Security policies

Working closely with our team to optimize our internal tools and updated operational processes by design, maintain and optimize the scripts and workflows for automating identity operations

Working with stakeholders to integrate our SSO with department existing applications, while minimizing the impact on workflows

Developing and maintain technical documentation, SOPs and analytics for critical workflows and systems

Providing Tier 3 technical assistance to Wikimedia Foundation staff globally

Supporting Windows, Ubuntu Linux, and macOS operating systems

Skills and Experience:

3+ years of experience with identity management, IDAAS, provisioning, user life cycle operations, and integrations

Experience with the management, integration and automation of the following tools and technologies: Okta, GSuite, JAMF, LDAP, Oomnitza, Zendesk, SSO, DaaS, SaaS

Experience with a hybrid & international environment that is growing in size undergoing rapid growth, evolving our current infrastructure.

Creating control features to ensure systems effectively meet the organization's quality standards

Comfortable presenting projects communicating technical concepts clearly and effectively both written and orally to major stakeholders & Leadership with varying levels of technical understanding

Experience with languages to enable automation (eg, Python, APIs)

Ability to perform and improve support workflows from beginning to end, ensuring proper report out is adhered to with a bias towards designing systems automation.

Experience with vendor management and contract services

Experience with Linux server administration and troubleshooting

Additionally, We'd Love It If You Have

Interest in mentorship and employee development with potential People-Management aspirations

Familiarity with directory architecting standards and adopting security best practices (ITIL, COBIT, etc.)

Familiarity with contributing to IT Governance and IT Operational Policies

Awareness of sustainability practices

Understanding and experience with the needs of a global distributed workforce

Additional Skills & Qualifications

SaaS stack

Engineer will need to have expertise in OKTA- API App Integration and Workflows

SLPs of OKTA instance

Onboarding well documented

This person will have a POC to help them - Tier 3/4 Escalations Point.

100% remote

Skills:

Okta, Google Workspace, Zendesk, Cloud, Systems engineering

Top Skills Details:

Okta,Google Workspace,Zendesk,Cloud,Systems engineering

Additional Skills & Qualifications:

Zendesk for ticketing

Some vendor management.

Opportunity for growth into a Lead Systems Engineer down the road.

Configuring automation in Zendesk. Tag and Categorize.

Projects in the pipeline: Systems Data Library Project, documenting - tracing all the data flowing into all the systems, all these integrations that haven't been documented.

Lots of integration work via Okta Workflows

Security - Some expertise in it

All onsite services have moved to cloud.

Fully Remote Role

Risk Management

Windows 8%, Linux 10%, Mac 80%

JAMF - Admin level, Image & push out applications. Create packages & script

Jump cloud -to manage windows machines.

Adobe, Asana, Canvas, Google Workspace

Experience Level:

Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.