CMDB Expert - German Speaker - Freelance - Basel/Hybrid

Robson Bale are looking for a German Speaking CMDB Expert to come on board for an initial 6 month contract in Basel.

6 months, market rate

Candidates MUST speak German for this role

Tasks and Responsibilities

Requirements Analysis and Stakeholder Engagement:

• Capture requirements and expectations of stakeholders.
• Identify relevant IT and OT systems, processes, and data to be integrated into the CMDB.
• Establish a communication plan to regularly inform and involve stakeholders.

Design and Architecture:

• Design the structure and architecture of the enhanced CMDB system considering identified requirements and integrations (data validation tools).
• Define data standards, classifications, and relationships between configuration items.
• Develop a concept for integrating external providers and complying with SLAs and KPIs.

Implementation and Testing:

• Implement the enhanced CMDB solution according to the design and architecture.
• Conduct comprehensive testing to ensure functionality, data integrity, and performance of the CMDB.
• Validate integrations with external providers and monitor compliance with SLAs and KPIs.

Training:

• Conduct training and workshops for staff to familiarize them with the enhanced CMDB system and updated SACM processes.

Transition and Operations:

• Plan the transition from the old to the new CMDB solution and ensure all data is migrated correctly.
• Monitor the operation of the enhanced CMDB and make adjustments as needed to optimize performance and data quality.
• Establish regular review and improvement cycles.

Monitoring:

• Establish a system to monitor SLAs and KPIs to measure CMDB performance and compliance with service agreements.

Requirements

• Minimum of 5 years of experience in IT Service Management, Configuration Management, or related field.
• Proven experience in requirements analysis and stakeholder engagement.
• Strong background in designing and architecting IT systems, particularly CMDB solutions.
• Experience in implementing and testing CMDB solutions, ensuring functionality, data integrity, and performance.
• Familiarity with integrating external providers and ensuring compliance with SLAs and KPIs.
• Previous involvement in training and workshops for staff on CMDB systems and SACM processes.
• Demonstrated ability to plan and execute transitions between CMDB solutions, including data migration.
• Experience in monitoring and optimizing CMDB performance and data quality.
• Proven track record in establishing and maintaining systems for monitoring SLAs and KPIs.
• Excellent communication and interpersonal skills for capturing requirements and engaging stakeholders effectively.
• Strong analytical and problem-solving skills for designing CMDB structures and addressing integration challenges.
• Proficiency in data standards, classifications, and relationship management within CMDB systems.
• Ability to develop and implement concepts for integrating external providers and ensuring SLA and KPI compliance.
• Project management skills for planning, executing, and monitoring CMDB implementation projects.
• Capacity to conduct comprehensive testing and validation of CMDB solutions and integrations.
• Ability to conduct training sessions and workshops to educate staff on CMDB systems and processes.
• Detail-oriented mindset with a focus on data accuracy and quality assurance.
• Strong organizational skills for planning transitions, monitoring operations, and establishing review cycles.
• Proficiency in using monitoring tools and systems to track CMDB performance and compliance metrics.

6 months, market rate

Candidates MUST speak German for this role

CMDB Expert - German Speaker - Freelance - Basel/Hybrid