Technical/Desktop Support Engineer - Enschede, Netherlands - 6-12 months

We are currently looking for a Technical/Desktop Support Engineer for a 6-12 month contract with a client based in Enschede, Netherlands. You will be based on site in office for this role.

Your Skills & Experience

• Ove 4 years experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or equivalent
• Hands-on experience with Windows/Linux environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Experience with remote desktop applications and help desk software
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

The Role

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (eg software developers)
• Provide prompt and accurate feedback to customers
• Log issues and prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

If interested, please apply with your latest CV and best number to reach you (see below)

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