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Job Details
Connectivity Support Executive (Contract)
Location: Amsterdam Country: Netherlands Rate: EUR40 - 47 per hour
Connectivity Support ExecutiveHourly rate €40 - €47 EuroAmsterdam - Hybrid 6 months
Responsibilities:
- Act as the technical point of contact for Connectivity Partners, direct-connected hotel chains and internal Accommodation Partner teams Analyze & troubleshoot
- Connectivity related issues to enable a flawless exchange of inventory & reservation data
- Proactively review connectivity quality scores of our biggest Connectivity Partners.
- Collaborate with them to improve the overall connectivity quality following a set of best practices
- Provide test and roll out support on new technical solutions to
- Connectivity Partners to drive better Accommodation Partner experiences. This entails conducting scoping calls on implementation planning & technical specifications, proactive advisory on how to program towards our interface, regular check in on progress and final testing of the new solution
- Coordinate and facilitate the roll out of new interface connections for direct-connected hotel chains
- Drive the certification process of new Connectivity Partners. Provide guidance on requirements, assist them throughout the process and test the functionality
- Identify product bugs, validate them and assess business impact. Work with product teams to get them addressed
- Contribute to the creation of self help content for Connectivity Partners and internal teams.
- Educate internal teams on technical connectivity concepts to reduce inbound volume
- Identify and follow through on opportunities for structural improvement which reduce "customer" effort and/or realize internal efficiencies Participate in global community projects to improve the Connectivity/Accommodation Partner and/or guest experience
Skills:
- BA/BS degree, preferably in Engineering, Computer Science, Information Systems or related field; or equivalent professional experience.
- Understanding of XML.
- Knowledge of MySQL is a plus.
- 2+ Years experience in technical or operational support role.
- Analytical & problem solving skills with an eye for detail.
- Excellent interpersonal communication & collaboration skills.
- Fluent in English (spoken & written).
- Driven, volunteering for new challenges without being asked, and taking ownership of your work.
- Willing to face all challenges with enthusiasm, and positivity.
- Can bend and twist with the changes as they come your way.
- Ability to prioritize and deliver according to deadlines and SLAs.
- Ability to effectively work within a fast growing and changing organization
- Customer focused & can-do attitude.
Posted Date: 23 Apr 2024
Reference: JSBH-9755
Employment Business: Brookwood
Contact: Halina Finch