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Job Details

 

Senior Operational Readiness Coordinator (Full Time)
Location: Chicago, Illinois Country: United States of America
 

Senior Operational Readiness Coordinator

Salary: Open

Location: Chicago, IL

Hybrid: 3 days onsite, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

    • Bachelor's degree
    • 7+ years of previous release, change and/or project management experience, (Solid understanding of project management principles preferred)
    • 6+ years of experience and knowledge of change management principles, methodologies and tools.
    • Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment
    • Requires a broad knowledge of ServiceNow

Responsibilities

    • Confirm documentation, monitors, runbooks, and NFRs are operationally sound.
    • Review release gate acceptance criteria for movement of releases between stages
    • Conduct impact analyses, assess change readiness and identify key stakeholders.
    • Provide input, document requirements and support the design and delivery of training programs.
    • Track and report issues
    • Support change management at the organizational level
    • Serve as an advocate for change management, communicating change management processes and procedures throughout the company and assisting teams with adoption

Posted Date: 28 Nov 2024 Reference: JSOPS Employment Agency: Request Technology Contact: Steven Delvalle
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