Business Systems Analyst - Senior
Your Role
The Platform Strategy & Operations team - Communications Team is committed to improving productivity for our customer care teams by creating a seamless, interactive experience for users. The Business Systems Analyst will report to the Senior Manager of Product Management. In this role you will use troubleshooting and problem-solving to overcome organizational challenges.
Your Work
In this role, you will:
- Conduct routine data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives
- Formulate and define routine systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements
- Develop or modify information systems. Includes analysis of business and user needs, documenting requirements and revising existing systems
- Identify a desired future state that addresses a business problem utilizing multiple analytic methodologies and business process modeling
- Manage requirements and analysis to the smallest set that will provide the biggest impact in advancing business objectives
- Test and implement technology
- Develop procedures to improve platform experience for users
- Analyze customer needs and identify areas for improvement
- Develop and maintain reporting tools
Your Knowledge and Experience
- Requires a bachelor's degree or equivalent experience
- Requires at least 5 years of prior relevant experience
- Requires Customer Service call center experience
- Experience analyzing current business processes for process improvement opportunities
- Work directly with internal partners to improve operational efficiencies and productivity
- Create and present reports to leadership
- Participated in implementation efforts
Pay Range:
The pay range for this role is: $80,200.00 to $111,100.00 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.