One of our clients in the Birmingham Area is looking for a new Helpdesk Team Lead to replace their current team lead who is being promoted. Additional details are below.
Description:
The recent lead over the support center has recently been promoted to the manager of the call center, so we are looking for a new lead to be over the support team. This person will have 9-10 agents reporting to them and will serve as the point of contact should any of the agents need to escalate their calls/tickets. This means the right candidate will need to have I.T. support experience and previously lead an I.T. group as the ability to troubleshooting will be critical. This person needs to understand KPIs, reporting structures etc.
Skills:
1. Previous supervisor/training/management experience, healthcare industry, Customer focused, kpi
Top Skills Details:
1. Previous supervisor/training/management experience, healthcare industry, Customer focused, kpi
Experience Level:
Expert Level
Medical,
dental & vision
Critical
Illness, Accident, and Hospital
401(k)
Retirement Plan - Pre-tax and Roth post-tax contributions available
Life
Insurance (Voluntary Life & AD&D for the employee and dependents)
Short
and long-term disability
Health
Spending Account (HSA)
Transportation
benefits
Employee
Assistance Program
Time
Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.