Contract - CMDB Manager

Rate: Open

Location: Chicago, IL or Dallas, TX

Hybrid: 3 days onsite, 2 days remote

Duration: through 12/31/2025

*Local candidates only*

*Multiple openings*

Qualifications

• Experience with ServiceNow
• Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model
• Comprehension of and the ability to communicate and implement the ITIL CMDB model
• Comprehension and experience with application and implementation of the following: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internal and external products, Service Portfolio Management, and Application Portfolio Management
• Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
• Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations
• Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)

Responsibilities

• The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs.
• Work with Technical stakeholders to define configuration items and classes, their attributes, and data collection that are important to support the 2025 Ovation launch which consists of custom products and persistent COTS.
• Work with the Discovery Administrators to create and implement service maps. Ensure timely population into the correct ServiceNow tables to support ITSM modules and business objectives.