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Deskside & Technology Support Analyst - London IR35: Inside Location: London Start Date: Asap End date: Initially 31st December 2024 (extensions expected) Hours per week: 37.5 Eligible for Expenses: Yes Job Description: The Deskside and Technology Support Analyst is responsible for the resolution of all 2ndLine incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Key Deliverables/Responsibilities. Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within... more ->
1st Line/2nd Line Support Engineer 3 months Umbrella Onsite (Macclesfield) Our client is looking to recruit a 1st Line/2nd Line Support Engineer on a 3-month contract. This is a contract role that is Inside IR35. The 1st Line/2nd Line Support Engineer is required to perform deskside support to the customer's client, and they will use troubleshooting skills and knowledge to determine the root cause of a fault to resolve or re-assign to the correct team. General Responsibilities/Accountabilities: Demonstrate excellent customer service skills and a desire to support end users face to face. Take... more ->
Your new company A Transportation Company Your new role Second Line Support Engineer What you'll need to succeed Experience with Windows environment, Office 365, Teams, Networking Skills, PC and Laptop Builds What you'll get in return An opportunity to work for a huge transportation company What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this... more ->
My City based Banking client is currently looking for a Hands-On Desktop Support Team Manager to join their organisation on a permanent basis. The basic salary is £90-95k plus benefits The Hands-On Desktop Support Team Manager will: Lead a team of 3 direct reports and approx. 20 members of staff overall. Currently manage a team of 2nd Line Support Have a banking or Finance background ideally Manage an annual investment and expense budget relative to the activities of the group. Works across the wider Infrastructure group - team managers, engineering staff and peers in the Customer Service... more ->
The role will primarily be provision of 2nd and 3rd line support with escalation to 4th line if required. You will also have supervisory responsibility for 2nd line engineers. Client Details The client is a public sector client in the Midlands who are looking to recruit for their IT Support Team which has vacancies due to internal promotions. Description MAIN RESPONSIBILITIES: To provide level 2 and 3 technical support capability, to carry out appropriate customer problem solving activities, including invoking external support as necessary. To deliver an effective, high quality service to the... more ->
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a 1st Line Support Analyst for a 3 month contract on a rate of £175/day (Inside of IR35). This role will be a hybrid of working in the office and at home. Responsibilities: - Handle customer contacts and resolve incidents, where possible, ensuring the correct processes are always followed and issues are resolved at first contact where possible - Accurately capture details of incidents through having the required technical knowledge to ask the correct questions - Perform triage of issues and... more ->
Lynx are working with a growing Managed Service Provider who are looking to add a 3rd Line Support Engineer to their technical team. This 3rd Line Support Engineer would particularly suit a 2nd Line Support Engineer who is looking to progress. Essential Skills & Experience: Windows Operating System exposure Office365 experience Full UK driving licence Virtualisation (VMWare or Hyper-V) Networking (Switches, WIFI, Firewalls) Excellent communication skills This 3rd Line Support Engineer role is 5 days a week in the office. If this 3rd Line Support Engineer is of interest, please apply ASAP. more ->
Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Helpdesk & 2nd Line Support for an initial 6 month contract with potential to extend on a rate of £191/day (Outside IR35). This role will be based onsite in Edinburgh, however remote working is available when covering IT Helpdesk. Responsibilities: - Detailed and consistent 1st line call logging and a good level of first-time fixes. - Maintaining a list of calls assigned to you to produce a high level of service 2nd line incident resolution when tasked, including deploying devices and... more ->
Based in City of London - Hybrid Working on offer. I am representing an award-winning Private bank. They are looking for a 1ST/2nd Support Engineer The successful candidate will be working within a dynamic and fast-paced environment, supporting critical systems and demonstrating high levels of customer care at all times Tech Skills O365 Responsible for onboarding/off boarding (joiners, leavers and movers) within the business through the use of Active Directory Group Policy management. Windows 10 Candidate Profile Excellent communication skills Excellent troubleshooting and problem-solving... more ->
Are you looking for your next Business Applications role? My client are looking for a Business Application Support Lead/Manager to support the ongoing ERP transformations across the business. The role is inside IR35 for an initial 3 months, has an immediate start date, and requires travel twice a week to the Head Office in Liverpool. Necessary skills: - Previous experience supporting ERP transformation projects in either D365, SAP, Sage or a similar large ERP - Ability to keep multiple projects on track for target go lives - Ability to be the point of escalation for issues on these projects... more ->
Job Title: Desktop support level 1/1.5 Location:, Mossmorran - Scotland Start Date:30 th September Duration: 6 month contract Rate: £115 per day via umbrella as role is inside IR35 Key Responsibilities: Provide technical support and troubleshooting for end-user devices, including hardware and software issues click apply for full job details more ->
Role: Redcare Technical Helpdesk Technician Location: Sheffield (Hybrid - 3 days per week onsite) Duration: 6 months Day rate: £230 inside IR35 Role Description: This is an operational and in-life service management role, accountable for: The in-life service experience enjoyed by customers, from order entry through to and including operational service Network performance 24/7 & resolution of issues causing outages or failure to meet critical KPI target measures All customer experience metrics Effective & efficient management practices, leadership & rota management Technical fault... more ->
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application support, and guidance to NEC Housing customers. You will also work towards meeting SLAs and ensuring customer satisfaction through effective communication and problem resolution. Main Responsibilities: Provide technical assistance and application... more ->
Company Description Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application support, and guidance to NEC Housing customers. You will also work towards meeting SLAs and ensuring customer satisfaction through effective communication and problem resolution. Main Responsibilities: Provide technical assistance and... more ->