Job title: Desktop Engineer (with network experience)
Contract length: 3-months
Day rate: £240 inside ir35 through umbrella
Location: Edinburgh
Must be holding SC Clearance
 
Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties.

The site benefits from:
Easy access to travel links
Free on-site parking
Employee rates at the on-site restaurant

Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed.

Due to the nature of our clients work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.

Primary role requirements:
Responsible for maintaining and promoting highest level of service to the client
Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
Responsible for Incident ticket handling, escalation and problem diagnosis
Desktop/Laptop/VDI - build, configuration and deployment to end users
Assist with software installation/deployment
Assist with Smarthphone deployments

Secondary role requirements:
Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
Hardware installation/upgrade/break fix for desktop, laptop, and server
Smarthpone support
Network patching and troubleshooting

Essential Skills and Qualifications:
Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
Knowledge of Microsoft Office 2010 onwards
Working knowledge of Active Directory - Users and Computers
Have an understanding of DNS, DHCP
Working knowledge of Cisco AnyConnect VPN
RSA Secure Login administration
Proven and demonstrable software and hardware troubleshooting skills
Knowledge of Microsoft SCCM and OS/Application deployment
Good written communication: concise and accurate call logging, documentation and email correspondence
Able to work well as part of a team or independently

Desirable skills/qualifications:
ITIL Version 3/4 Foundation
CompTia A+ Certification
Microsoft Windows 7/10 training and certification

If you have the skill required, please apply now