IT Support Engineer with 2nd Line support experience required for my leading IT MSP client based in Central London.

IMPORTANT INFORMATION:

1- The salary on offer is between £30k -£35k basic - no more than £35k will be offered so do not apply if the salary does not work for you.

2- This role would be full time in the office 5 days per week for the first 6 months and then from month 7, hybrid working - 3 days in the office and 2 days per week working from home.

Do you have 2nd Line IT Support skills?

Would you be interested in working for a leading UK IT MSP based in Central London?

Are you keen on supporting/resolving complex tickets for many clients across a range of the latest industry technologies?

Main responsibilities:

- Assisting with new client onboarding and ensuring all technical requirements are covered and documented.

- Project delivery.

- Escalation for 1st line team.

- The ability to discuss technical matters with clients in a way they will be able to understand.

- Be able to work independently as well as part of a team.

- Telephone and onsite support.

- End user and desktop support.

The technologies you will be supporting/involved with/and would need experience with:

- Excellent desktop support skills.

- Windows 10/11.

- Mac OSX support skills a bonus but not essential.

- Microsoft Office.

- Active Directory/Azure user and group admin.

- Office 365 admin.

- General hardware and networking knowledge.

- Excellent customer service skills.

- Knowledge of Microsoft 365.

- Knowledge of Microsoft Azure AD.

My client is looking to conduct an initial interview via Teams and then a final interview face to face in their London HQ across the rest of next week (week commencing Monday 27th May onwards)

if you are interested then do apply with your latest CV for a swift response.