If you are an experienced 1st-2nd line Support Analyst with excellent communication skills, we have a new contract we'd like to discuss with you.

Please note this role is inside IR35 and will require onsite attendance 5 days per week.

We are looking for an experienced IT Service Desk Engineer who will support AV and IT to a diverse group of users.

Your duties will include the following:

• Provide 1st and 2nd level service desk support to all staff and students both remotely and face to face.
• Support all AV/Hybrid learning technologies and related equipment and services to ensure their availability and reliability at all times.
• Provide technical support for classes, meetings, and events, including those held in the evenings or weekends, requiring audio/video/web conferencing, or recording facilities.
• Support Active Directory, AzureAD, and Microsoft 365 including SharePoint365.
• Install and configure end-user devices (EUD) hardware and software, ensuring adherence to policies and good practices.
• Help maintain the IT hardware and software infrastructure for the constituent organisations, including monitoring, patching, and upgrading where necessary.

You will require:

• Excellent working knowledge of IT service desk activities.
• Excellent working knowledge of Windows and Mac desktops, including hardware and software installation, configuration, and troubleshooting.
• Good knowledge of network, PC, and sever architecture, with the ability to troubleshoot.
• Ability to support users remotely.
• You should have the confidence to work independently and contribute to the team's objectives.
• You should be able to plan and prioritise your work and be an effective problem solver.
• Have good oral and written communication skills and be comfortable working with people at all levels.