We are searching for a skilled ServiceNow ITOM Lead Developer working within a project team, reporting to the Project Manager and Practice Director for ITOM on behalf of a technology consultancy.

The role is INSIDE IR35 & will require hybrid working with office locations in Milton Keynes & London. The salary is negotiable DOE.

Roles and Responsibilites:

• As an ITOM Technical Architect focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications.
• The ITOM Technical Architect is comfortable in Scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration.
• Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management.
• The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM.
• Code and Test Scripts and Configuration for ServiceNow Discovery.
• Installs and configures ServiceNow MID Servers in customer environments.
• Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
• Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management.
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping.
• Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.
• Construct manual business service maps with relationships and dependencies
• Ability to write Orchestration workflows.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system.
• Hands on experience with ITSM modules would be an advantage.

Requirements

• 6-18 Years of professional technical experience.
• 6-8 Years Engineering and Development experience in a Solution Lead Consulting role for SeviceNow Tool Implementation.
• 4-5 years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB, Service Mapping, Orchestration, Cloud Management.
• Thorough understanding and exposure on CMDB, Discovery and Event management processes.
• Good exposure on Performance Analytics, Reporting and Dashboards development and implementation.
• Good knowledge and experience working with ServiceNow Custom Applications.
• Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog, Service Portals would be a plus.
• Hands-on exposure on ServiceNow integration with at least 3-4 3rd party tools, including at least 1 of the ITOM tools like Nagios, AppDynamics, SCOM, etc.
• Good exposure on all phases of ServiceNow modules implementation life cycle.
• Experience working on Agile Methodology for project execution is preferable.
• College Degree in Information Systems or Engineering or Equivalent technical training/Experience. ServiceNow Discovery Accreditation and/or Certification desired.
• ServiceNow Business Service Mapping Certification desired.
• ITIL V3 Training and Certification.
• Excellent communication skills.