IT Project Management Officer - PMO - Service Desk

3 Month Contract

Wembley, London

£26.68 PH inside IR35 - 36 HR PW

Job Purpose:

• To assist the other Services staff with the provision of support and guidance on policy, internal standards and processes for the project and portfolio management.

• Ensure delivery of up to date portfolio reports for use in governance and project boards.

• Attend governance and project boards to record and minute decisions and actions, and ensure that these are tracked to completion.

Principal Accountabilities and Responsibilities:

• To maintain programme and project files and service project boards, team meetings, quality review and other related meetings.

• To provide basic advice and guidance on policy, internal standards and processes for the project and portfolio management.

• Assist the Delivery & PMO Manager in the tracking, management and reporting on the portfolio of projects, both for potential future demand and current in-flight.

• Provide administrative support for meetings where PMO knowledge is required. This includes setting up and administering programme meetings, including the recording of meeting action logs and decision logs.

• Work with the Delivery & PMO Manager and other Project Manager/Business Analysts across the service to ensure effective communication takes place within the shared service and between the project team and the partner groups.

• Manage and maintain relationships with partner stakeholders including governance, assurance, resourcing, finance and commissioning.

• Manage agency and staff vacancies across the delivery team, manage recruitment campaigns on behalf of the team, with support from the Delivery & PMO Manager.

• Monitor and analyse financial reports relating to programme resourcing,

• Monitor the risks and issues register and escalations and follow up actions.

• Monitor programme actions and decisions logs ensuring next steps are actioned.

• Oversee and monitor consistent document management standards across the service, manage system permissions for document management.

• Assess and evaluate information received from projects from a range of reporting Sources;

• Assist with drafting documentation and reports, and preparing procedure and guidance documentation in conjunction with Project Manager/Business Analysts.

• Identify and resolve operational problems, escalating more complex and difficult issues upwards to relevant members of the Partnerships & Projects team.

• Apply Continuous Improvement principles, tools and techniques to working practices to improve efficiency.

• Manage the PMO work trackers and task allocation sheets and update of work status sheets.

• Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults.

• Carry out duties with due regard to the Customer Care, Equal Opportunities, Information Governance, Data Protection, Health and Safety and Emergency Planning & Awareness (including to provide assistance where available) policies and procedures.

• Undertake any other duties commensurate with the general level of responsibility of this post.

Qualifications and Professional Membership requirements:

• Evidence of on-going professional development.

• Knowledge of IT Project Management methodologies such as PRINCE2 and SCRUM/AGILE.

Knowledge (please specify all essential criteria):

• Knowledge of the IT Infrastructure Library (ITIL) framework.

• Knowledge of Project Management Office functions in large complex organisations.

• Significant knowledge of IT Project Management methodologies.

• Knowledge of a complex IT support service across large multi faceted organisations

• Must have knowledge of local authorities or similarly complex organisations

• Aware of principles, methods, techniques and tools for the effective management of projects from initiation through to implementation. Examples: Agile, PRINCE2.

• Aware of corporate, industry and professional standards, policies, regulations, compliance and codes of conduct associated with the role.

• Aware of configuration management and version control.

• Aware of the Operational/Service Architecture used with the organisation.

Experience (please specify all essential criteria):

• Experience of working in a complex IT environment.

• Experience of working in a project delivery role, or PMO role.

Due to high demand we are only able to respond to applications that meet the required criteria