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Job Details
Service Architect (Contract)
Location: South Yorkshire Country: UK
* OUTSIDE IR35 - SERVICE ARCHITECT - 3 MONTH CONTRACT - HYBRID - 2-3 Days on site a week.*
Service Architect Join an established Higher Education client within South Yorkshire whom are looking for an experienced Service Architect to support on a discovery piece of work.
The client requires within this engagement that the candidate would provide a strategic roadmap that is intended to create an adaptable IT service framework that meets their current and future needs effectively.
The successful candidate would be have success in the below:
* Acceptance into Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI).
* Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with university objectives.
* Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution rates, and develop Self-Service and Bot capabilities, thereby enhancing customer satisfaction.
Please 'apply within' or email (see below) for more information.
Posted Date: 13 May 2024
Reference: JS-BBBH106180
Employment Business: Harvey Nash Plc
Contact: Charlie Deacon