Service Desk/1st Support Engineer

Salary: Up to 30K Hybrid working, no shift patterns and no on call.

Location: Walking distance from Cambridge South station

Our client is currently seeking an enthusiastic and ambitious 1st line Support Engineer to join their 1st-line Service Desk team.

Responsibilities:

• Logging and escalating calls where necessary.
• Ensuring calls are prioritised and responded to within the agreed SLA.
• Supporting the roll-out of new applications and hardware across the business.
• Troubleshoot and resolve hardware, software, and network issues, with a strong emphasis on Microsoft products (Windows OS, Office 365, etc.).
• Assist with user account management, including password resets and access permissions.
• Document all support activities and maintain accurate records.

Benefits:

• Opportunities for career progression.
• 25 days annual leave plus bank holidays
• On-the-job training and development opportunities
• Supportive team environment
• Company social events and team-building activities

My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.

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